Privacy Statement – KNOOPZ

Version: October 27, 2026

Article 1 – Business Information

KNOOPZ V.O.F., trading as KNOOPZ, is responsible for processing personal data as described in this privacy policy. We handle your personal data with care and process it in accordance with the General Data Protection Regulation (GDPR).

• Legal business name: KNOOPZ V.O.F.
• Trade name: KNOOPZ
• Email address: [email protected]
• Chamber of Commerce (KvK) number: 42199110

Article 2 – What Personal Data Do We Collect?

When you visit our online store, place an order, or contact us, we process personal data necessary to provide our services.

When placing an order:

• First and last name.
• Email address.
• Billing and shipping address.
• Order details, such as purchased products, order number, and purchase amount.
• Payment information, such as payment method and payment status.

When contacting us by email or through the contact form:

• Name.
• Email address.
• Content of your message.

When using our website:

• Technical data necessary for the operation and security of our online store, such as your IP address.
• Data stored locally in your browser, for example to remember the contents of your shopping cart.

We only process personal data that is necessary for the purposes described or for which another valid legal basis exists.

Article 3 – How Do We Use Your Personal Data?

We process your personal data for the following purposes:

• Processing orders: to register, confirm, process, and deliver your order. This is necessary for the performance of the purchase agreement.
• Processing payments: to securely process payments and track the payment status of orders. This is necessary for the performance of the agreement.
• Customer service: to answer questions and handle complaints or returns. This is necessary for the performance of the agreement or based on our legitimate interest in providing good customer service.
• Administration: to maintain our financial records and comply with legal obligations, including tax-related record retention requirements.
• Website management and security: to ensure that our online store functions properly and securely, based on our legitimate interest.

We do not use your personal data to send unsolicited marketing communications without a valid legal basis.

Article 4 – Who Do We Share Personal Data With?

To ensure that our online store functions properly and to process orders, we use external service providers.

We share personal data, where necessary, with the following parties:

• Mollie: for securely processing online payments.
• Supabase: for storing and managing data in our online store's database.
• Cloudflare: for hosting, delivering, and securing our website.
• Resend: for sending emails, such as order confirmations.
• Shipping carrier: [to be added] for delivering orders.
• Gmail (Google): for receiving and responding to emails.

We only share personal data that is necessary for providing these services. Where required by law, we enter into agreements with our service providers regarding the protection of personal data.

We do not sell your personal data to third parties.

Article 5 – How Long Do We Retain Your Personal Data?

We do not retain personal data longer than necessary for the purposes for which it was collected, unless a legal retention obligation applies.

• Order and invoice details: we generally retain data that forms part of our financial and tax records for 7 years, in accordance with legal retention requirements.
• Contact messages: we generally retain messages received by email or through the contact form for a maximum of 1 year after the matter has been resolved, unless longer retention is necessary, for example in the case of an ongoing complaint or dispute.
• Payment information: we retain this information for as long as necessary to process payments and maintain our financial records.
• Technical data: we retain this information only for as long as necessary to operate and secure our online store.

Article 6 – Cookies and Local Storage

Our online store does not use tracking cookies or advertising cookies.

We only use functional technologies that are necessary for the proper operation of our website.

For example, data may be stored locally in your browser to:

• Remember products in your shopping cart.
• Temporarily save information entered during the checkout process.
• Ensure that the website functions properly and securely.

These technologies are not used to track visitors for advertising purposes.

If this changes in the future, we will update this privacy policy and request prior consent where required.

Article 7 – Security of Personal Data

KNOOPZ takes appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access.

These measures include:

• HTTPS: to provide a secure connection to our website.
• Secure access: to restrict access to our online store's administration to authorized persons.
• Mollie: to securely process online payments.

We also restrict access to personal data to those who need it to perform their duties.

Article 8 – Your Privacy Rights

Under the General Data Protection Regulation (GDPR), you have various rights regarding your personal data.

You may request:

• Access: to view the personal data we process about you.
• Rectification: to correct inaccurate or incomplete personal data.
• Erasure: to have your personal data deleted, where legally permitted.
• Restriction: to restrict the processing of your personal data in certain circumstances.
• Data portability: to receive or transfer your personal data where this right applies.
• Objection: to object to certain types of processing of your personal data.

Where we process personal data based on your consent, you may withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us at [email protected].

We generally respond to your request within one month.

Article 9 – Transfers Outside the European Economic Area

To operate our online store, we use external service providers, including Supabase, Cloudflare, Resend, and Google.

Depending on the services and settings used, personal data may be processed or accessed outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we ensure that such transfers comply with the GDPR and that the required safeguards are in place.

Article 10 – Complaints

If you have a complaint about how we handle your personal data, please contact us first at [email protected]. We will do our best to handle your complaint carefully.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.

Article 11 – Changes to This Privacy Policy

KNOOPZ may update this privacy policy if our services, data processing activities, or applicable legislation change.

The most recent version will always be available on our website. The date of the latest update is stated at the top of this privacy policy.

Article 12 – Contact

If you have any questions about this privacy policy or how we process your personal data, please feel free to contact us at:

[email protected]